Terms and conditions

General

“Weare:

Oh My Invites Limited trading as Oh My Invites Limited of 7 Willis Grove, Bedworth CV12 9BS.

“You” are:

The person purchasing Goods from us (and where there is more than one person, they shall be jointly and severally liable).

Please carefully read the following Terms and Conditions and make sure that you understand them before placing an order with Oh My Invites Limited. These Terms and Conditions will apply to any contract between us for the sale of goods and services to you. If you refuse to accept these Terms and Conditions, Oh My Invites Limited will not be able to supply goods and services to you.

Oh My Invites Limited reserves the right to change these Terms and Conditions at any time. Any such changes will take effect as soon as they are posted on the website, it is your responsibility to read the Terms and Conditions on each occasion you visit the website. All orders placed with Oh My Invites Limited will be subject to these Terms and Conditions. Oh My Invites Limited reserves the right to cancel an order at any stage.

We take every effort to ensure that the information published on this web site is accurate. However, we cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. Oh My Invites Limited reserves the right to change prices and/or products without prior notice, any obviously incorrectly priced items (£0.01) may not be dispatched, and additional payment may be required. Oh My Invites Limited products are not suitable for children.

 

Proofs and artwork

All proofs will be sent via email to the email you supply on your order, within 3 working days after your ordered is placed provided payment has been made in full.  Any items in your order that do not require any personalisation, you will not receive a proof. 

Great care is taken to ensure all information is accurate, however it is ultimately your responsibility to check the spelling and grammar. If designs are approved with type errors and then printed, Oh My Invites Limited takes no responsibility and will not be liable for any resulting cost. If replacements are required, a reprint cost is applied to the stationery piece or pieces. It is therefore important that you check all spelling and copy thoroughly before approving any designs. We would always advise to obtain a printed sample prior to placing your full order.

Please note that the colour on your screen will differ slightly from printed colour, each screen is different, phones and tablets will vary to laptop/PC’s. Similarly, your printer may not print exactly the same as the printers Oh My Invites Limited use. Due to the printing process, colour variation can occur between print runs. Therefore, colours will differ slightly between your stationery sets and any samples or hard copy proofs that you receive.
If you want the colour exactly the same throughout all of your wedding stationery, it is recommended that all of your wedding stationery is ordered and printed at the same time.

 

We provide 1 digital proof free of charge, additional proofs will be charge at £7.50 per extra proof. We highly recommend reading through all wording carefully and sending back your changes in one go. Please be aware that any major changes to the design at this stage may incur a further design fee.
Once you are happy with the final proof, formal approval is accepted via email. This must be completed before we can go to print.

 

Copyright

All stationery artwork and designs remain the copyright of Oh My Invites Limited, they cannot be reproduced in any form without prior written permission from Oh My Invites Limited.

Oh My Invites Limited reserves the right to use any stationery created for you to promote our products and services. However, we will never share any of your contact details with third parties.

Oh My Invites Limited reserves the right to turn a bespoke design into a Custom Collection design, but only after your wedding or event has taken place. We retain the right to use artwork or elements from our Bespoke designs for marketing, advertising and on other products not just limited to stationery.

 

Payments

Payment can be made by ApplePay or by debit/credit card through Wix payments – a secure payment facility (we do not have access to your card details). 

Delivery

Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.  If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply.  But no time given is to be treated as contractual.  We are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

Some of our items are large and heavy that delivery times may be slightly longer. All delivery lengths are stated on our website and different items will have different lead times. We may deliver your order in instalments if not all items are available at the same time for delivery.

The utmost care will be taken when packaging your orders for delivery. Orders will be sent by a signed for courier or Royal Mail tracked service; you will receive an email when your order is dispatched. The cost of UK delivery is included in your final cost, clearly displayed when ordering on our website. For delivery overseas, please contact us before ordering so we can organise suitable delivery and provide an accurate cost.

Cancellations, loss or damage

Your order can be cancelled at anytime, however depending on how much work has been done to your order the amount refunded will reflect this.

1. If you cancel your order before receiving proof you will receive 100% of your payment back.

2. If you cancel your order after a proof has been sent, you will receive 75% of your payment back, this is to cover our artwork costs.

3. If you cancel your order after it has been printed you will receive your postage costs back only.

4. After your order has been posted you cannot cancel your order. 

Please note if your items do not require any personalisation therefore not requiring to sign off a proof, then cancellation terms 3 & 4 as above will apply. 

 

If the items have arrived damaged or an incorrect item has been sent. Please contact us by email within 7 working days. We require your order number and photographs of the packaging and the damaged goods; we will investigate each damaged order accordingly and work with you to find a solution. Do not return damaged goods without contacting us first.

 

Any shortages/discrepancies must be reported to us within 7 working days of receipt of your parcel. We therefore advise that you
check your order on receipt as we cannot investigate shortages after this time. On the rare occasion that an order is dispatched with
an out-of-stock item, this will be advised on your invoice and will follow once back in stock.

 

Postponements

If you have to postpone your wedding for any reason including the current COVID-19 pandemic and have ordered your wedding stationery from us please contact us directly and will do our upmost to help you.

Offers

We reserve the right to end promotions early. In the event that two offers are run simultaneously, they cannot be combined. Any offers that we run cannot be used against our bespoke design fee or on postage costs.

Privacy

Oh My Invites Limited respect your privacy and are committed to protecting it. Any information provided by you in the course of purchasing from this website is used in accordance with the Data Protection Act 1998. We do not pass your details onto anyone else.

Complaints

In the event you feel the need to complain, please address any complaints in writing to info@ohmyinvites.co.uk.